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Make a claim

Make a claim

Something’s happened to your boat (or someone else’s) and with the stress of it all, your mind’s gone blank. Is it serious? What should you do now? And do you need to claim or not?

Don’t worry – we’re here to help. From start to finish, we’ll guide you through your boat insurance claim so you can get back to what matters. Simply call us on the number below or click ‘Report a claim’ to complete a short form.

And here’s some peace of mind: in 2024, we settled 95% of claims – giving our customers the confidence and reassurance they deserve.

REPORT A CLAIM
A person rows a small boat near rocky waters.
Claims line
+44 (0)1732 223 610 claims@HavenKJ.com

Outside our office hours of 9am to 5pm, you’ll be transferred to our messaging service, where you can leave details of your loss or damage. We’ll aim to get back to you by the next working day. Or you can call our emergency helpline.

Emergency out-of-hours helpline
+44 (0)20 8502 6999 cclaimsuk@aol.com

If you need urgent help outside of our office hours, we’ve arranged for C Claims, a specialist marine loss adjusting company, to provide an emergency claims helpline. They’ll be able to help you with initial advice in circumstances that are likely to lead to a claim under your insurance. After the initial stage, you should come to us (and anyone else we appoint to help you) for advice and consultation.

Lighthouse scene HKJ

Understanding the process

It’s really important that we’re told straightaway about any event that may lead to a claim under your boat insurance. We may forward a claim form to you to fill in as soon as we’re told of the incident. This should be returned to us, fully completed, as soon as possible, whether or not you intend to make a formal claim.

We may ask you:
(a) to get estimates for repairing any damage and/or
(b) to get quotes for the replacement of any items lost or destroyed.

Any estimates or quotes should be sent to us straightaway. We reserve the right to ask you to get alternative estimates.

We may instruct a surveyor to inspect and/or investigate. Except in an emergency or to prevent further damage, repair instructions should not be given without our prior agreement.

When you’re happy with the repairs, the invoice should be paid by you and the receipted invoices forwarded to us for payment to you. At your request we are able to pay the repairer direct.

Want tips to help prevent future mishaps? Explore our Risk management for boaters guide for practical steps on avoiding sinking, fire, collisions and everyday knocks.

Useful download

Boat insurance, shipshaped around you

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Haven Knox-Johnston is a trading name of Howden UK Brokers Limited, which is authorised and regulated by the Financial Conduct Authority No. 307663. Registered in England and Wales under company registration number 02831010. Registered Office: One Creechurch Place, London, EC3A 5AF. Calls may be monitored and recorded for quality assurance purposes.
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