The boat insurance crew who really care

What sets us apart from other boat insurance providers? Our secret sauce, our superpower, our award-winners, yes, our first-in-class crew!

Trusted by boaters – 87% of customers renew.
Clear, simple cover – no jargon, just straight-talking boat insurance.
Always here for you – real people, with no outsourced call centres.
Award-winning crew – Feefo Platinum Service Award rated 'Exceptional'

Meet the award-winning crew

When you get in touch with us about your boat insurance or to make a claim, chances are you’ll speak to one of these friendly faces. So, we thought we’d take a few minutes to ask them some deep and insightful questions so you can get to know the people who’ll be helping you get on the water. (Okay, maybe not that deep… but definitely enough to make you smile.)

Click on their name to find out more.

Customer Services

A silhouette of a person with short hair, raising their right arm, holding fingers in a V shape.
Julie Parkinson
Team Leader
Black and white illustration of a woman with long hair, wearing a striped shirt and a cardigan, facing forward.
Alarna Stocking
Account Handler
Black and white line drawing of a woman with long hair, wearing a necklace and a V-neck top, facing forward.
Cynthia Chin
Account Handler
Illustration of a bald person with simple facial features, wearing a white shirt and a towel draped over their shoulders.
Greg Thomas
Account Handler
A line drawing of a person with short hair wearing a t-shirt and a scarf with a round pendant around their neck.
Louie Aspel
Account Handler
Black and white illustration of a person smiling, wearing a collared shirt with short sleeves.
James Blacknell
Account Handler

Claims

A black and white illustration of a smiling person with long hair, wearing a top with short sleeves.
Chanel Histed
Claims Manager
Silhouette of a person with short hair looking sideways on a white background.
Sarah Nicholl
Team Leader
Silhouette of an individual standing, facing forward, with both hands on their hips. Background is white.
Taryn Bell
Claims Handler
Black and white illustration of a person with a beard wearing a cap and a striped shirt, depicted in a simple, minimalist style.
Mark Darby
Senior Claims Handler
Black and white drawing of a woman with glasses, long hair, and a scarf, facing forward and smiling.
Zoe Brunskill
Claims Handler
Black and white illustration of a smiling person with long hair in a ponytail, wearing a high-neck top.
Katie Pallett
Claims Handler

Underwriters

A black silhouette of a person against a white background.
Kayley Prebble
Underwriter
Black and white line drawing of a person with long hair and glasses, wearing a plain shirt.
Lauren Evans
Assistant Underwriter
Black and white minimalist illustration of a bearded man wearing glasses, depicted from the shoulders up.
Joe Brown
Underwriter
Black and white illustration of a woman with long hair, wearing a blazer over a top, facing forward and smiling.
Jennifer Oates
Underwriter

Quality Assurance

 

 

Silhouette of a standing man in a suit with one hand in his pocket, and the other hand hanging by his side.
Nicole Grane
Team Leader (Quality Assurance)
Silhouette of a person with short hair, wearing glasses, facing slightly to the right.
Karen Pooley
Quality Assurance Auditor

Marketing

Silhouette of a person standing, facing slightly to the right, with short hair and no discernible facial features or details.
Paul Knox-Johnston
Sales & Marketing Manager
Silhouetted figure of a person standing with one hand in a pocket and head slightly tilted to the side.
Sonia Hook
Senior Marketing Executive
Illustration of a person with short hair and glasses, wearing a buttoned shirt, on a black background.
Charis Trick
Marketing Executive
Black and white line drawing of a dog sitting, viewed from the back, with long fur on its ears and tail.
Steph Wild
Marketing Executive

Operations

Silhouette of a person with short hair standing against a white background. Only the upper half of the body is visible.
Donna Maynard
Operations Manager
A silhouette of a person with short hair standing in a neutral pose, facing forward against a plain white background.
Steve Hook
Divisional Director
For enquiries, call us:
+44 (0)1732 223 650
For a boat insurance quote:

Why insure your boat with
Haven Knox-Johnston?

Automatic 10% boat insurance discount for marina berth holders in the UK.
Online portal to manage your quotes & renewals.
Industry leading 25% No Claims Bonus after 5 years claim free.
Emergency out of hours claims helpline when you need us most.

From the Helm

News, true stories and expert insights from the Haven KJ crew